Information and FAQ

Minimum Order
Opening Orders: $100
Reorders: $100

New Accounts
All new account orders are credit card only and are subject to Punch Studio’s corporate office approval.

Credit Cards
Visa, American Express, and MasterCard are accepted as payment

Freight
Freight charges are billed to the customer with merchandise. Merchandise pricing is FOB Culver City, CA.

Frequently Asked Questions

Tariffs?

For years, Punch Studio and Lady Jayne have worked hard to minimize manufacturing cost increases so we could hold our wholesale prices steady. This year, due to the extraordinary tariffs on products made in China, we are being forced to raise our prices.

We have sharpened our pencils to make the increases as minimal as possible and we are doing our best in the spirit of partnership to share in the expense of these unprecedented tariffs.

The additional 25% tariff was delayed until May and, as a result, we created an automatic 10% discount off the catalog wholesale pricing for Punch Studio, Molly & Rex and Lady Jayne. The 10% discount was valid on all orders received through May 14, 2019.

As always, we sincerely appreciate your business!

Can you cancel my order?

We are unable to cancel orders once they have been sent to our warehouse for fulfillment. Please contact customer service by email at webwhslorderspu@punchstudio.com to see if your order is eligible for cancellation.

I forgot my password, how do I log in?

If you have forgotten your password, please click on “Lost Your Password?” below Log In. You will be asked for your User Name or email to reset your password. If you cannot remember either of those, you may contact our Customer Service Department at webwhslorderspu@punchstudio.com.

What payments do you accept?
At this time the website accepts the following credit cards: Visa, MasterCard, and American Express. To use a different payment process, please contact webwhslorderspu@punchstudio.com or your local sales rep.

Can you ship to multiple addresses?
Right now the website can only ship to one address per order.

Can you delay my shipment?
Right now orders placed on the website are shipped immediately after processing. Preorders are shipped once inventory arrives and orders are processed.

Do you ship internationally?

At this time we are unable to ship internationally through the website. You can contact customer service at webwhslorderspu@punchstudio.com to create an international wholesale account.

Is your website secure?

Yes, our site is secure. On any page where we ask you to enter your address, phone number or credit card information, we use secure socket layer (ssl) to encrypt the communication. Happy shopping!

Copyright © 2019 Punch Studio